FAQ - Frequently Asked Questions
I don't have a PayPal-Account. How can I order?
If you aren't using PayPal, thats no problem. PayPal offers the possibility to pay via bank transfer on their website without havong an own PayPal account. To do this, you simply follow the link to PayPal on our website during the checkpout or you follow the PayPal link in your E-Mail and choose the grey field that says something like "paying with credit or debit card". If you don't know what to do, just send us a mesage.
Can you sign my ordered products?~
Of course we can sign your ordered items or sign an additional card for you. You can leave instructions for this during the checkout.
Can I also order just an autograph?
Regarding autographs a few people messed it for many: since people started selling our autographs, they got for free, for high prices, we decided to just send them out with an order and combine it with a dedication.
How long does it take to send out my order?
Your order is send from Germany. After we received the money it will take five working days to ship your order. Please be aware that it takes three weeks to get the stitched shirts made to order, so it takes way more time to ship your whole order. Items that are made individualy (like bigger shirt, hoodies,...) need also more time to be shipped. We can't influence how long the parcels need once we handed them to the shipping company. Please be aware that parcels can need a lot of time to arrive due to the pandemic or around holidays.
Why is shipping to my country so expensive?
We only ship tracked and insured parcels. Unfortunately it's not possible to send items in an envelope out of Germany. So that makes shipping really expensive, especially outside from Europe. To avoid high shipping costs you can choose digital downloads via Bandcamp. Right now not all CDs are available there.
I don't know which size for my shirt I need. Can you help me?
We work with local producer that make our shirts. The shirts can be descriped as "normal" (not super tiny like shirts from China can be). If you are unsure, get in touch with us, so we can avoid laborious exchange of the item you ordered.
My size isn't available. Will it be back in the shop?
Usually we only have a small amount of shirts and sizes because everything needs to be produced on our own costs in advance. By working with a local producer we can realize individual sizes or pieces pretty fast. You can get in touch with us, if you have any questions.
I'd rather want to order a hoodie, a jacket or something else. Do you plane somethign like this?
Usually we only have a small amount of products because everything needs to be produced on our own costs in advance. By working with a local producer we can realize individual sizes or pieces pretty fast. You can get in touch with us, if you have any questions.
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